Hello everyone

I bought a Janome 350E in July. As well, I bought the Husqvarna 4D software so I should be screeching ahead.

Ever since I received the 350E I have to use the tension on O (zero). Does anyone know how to put the tension back to normal (5, I presume)? Zero is the lowest setting and still the embroidery is tight no matter how many layers of stabilser or the type of fabric I use.

Taking it back to the supplier will probably mean I am without the machine for about three weeks - not good when Christmas and embroidery demand could be high.

Any help will be greatly appreciated.