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Subject: computer problem

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skoolkit User is Offline
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05/20/2008 10:22 PM Alert 
I use Wilcom ES version 9 and i'm having problems with it working on my computer. Does anybody know what would be the best computer and software to run this version on?
unique User is Offline
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05/22/2008 8:58 AM Alert 
What operating system is on your computer? You should be running win 2000 or XP

Greg K
Unique Embroidery & Printing
Wilcom Authorized Training Center & Distributor

P.S.
I am a Wilcom Authorized Trainer & Distributor; you can find me in the Training; in the Training School section, Categories "US"
or Email me Unique@cablespeed.com
skoolkit User is Offline
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05/22/2008 6:12 PM Alert 
I'm running it on Windows 98 which i know is why it is much slower. We have tried wilcom on windows XP , it was faster but we had constant problems of it freezing. We don't think there is anything wrong with that computer because we had it checked out. I'm just not sure what to use to run it on now.
Brenden User is Offline
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05/22/2008 6:26 PM Alert 
Hi Skoolkit,

What problems were you experiencing exactly? Any errors, etc?

What anti-virus are you running? Nortons Anti-virus has been found to cause some problems in the past.

IF you are running Nortons download the latest dongle drive 5.25 from the Wilcom support site. Search "HASP" in the Download center. It contains a fix for Nortons that was issued in version 5.20.

Regards,
Brenden

Wilcom LIVE ONLINE EVENT
http://www.wilcomdiscovery.com
skoolkit User is Offline
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05/22/2008 6:44 PM Alert 
Mainly its freezing when i go to open things in wilcom. On XP it crashes and i can't do anything, this was happening every few minutes.
We don't have an anti-virus program on the computer.
I have found it is worse on the XP computer rather than Windows 98.
We have phoned wilcom and we don't think theres a problem with the dongle.
delfius User is Offline
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05/22/2008 8:09 PM Alert 
If you don't have anti-virus program on the computer, it could be possible you have a virus (!), which could cause all manner of nightmares. I think everybody needs anti-virus nowadays!

It might be worth having a look at this thread discussing Anti-Virus software:
http://www.embroiderystartup.com.au/Forums/tabid/72/forumid/11/postid/142/view/topic/Default.aspx
starwhizz777 User is Offline
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05/23/2008 3:19 AM Alert 
Hello
Some things you might consider checking:
The computer may be ok in general..When you buy a computer for specialised biz programs like wilcom, you need to see that you have :
1- a good graphics card.
2- a fast processor
3- reasonable ram ( usually anything above 768mb is ok. Most computers today probably come with 2GB standard ram.
4- a HD that is balanced to what the processor can handle effectively ( some general computer store or chain store sales, just try to sell stuff advertising big harddrives so, people think thats great...but if the processor is lower capability, then the computer begins to struggle to execute commands as you add programs etc..I see that quite a lot..if you ask someone if they have a good computer, most say 'It has a huge HD' then think thats great..they equate that with speed etc..

When I ran on 98, wilcom did run pretty fast..so, just judging from what youre saying..Im thinking you have an ok computer for general stuff , but not enough memory for wilcom to operate. You have to remember that the operating systems themselves use up part of your system resources. Programs like wilcom/corel/xara etc are vector programs, so that generally requires strong resources .

If on 98..and if you try to see that your harddrive has at least 60% free space,and if you have at least 768mb ram then you'll probably find that wilcom operates fine.
If you have kidstuff like games etc on your computer, remove all that and try to free up the maximum hd space.
If you try to maintain a very uncluttered drive, then you have less chances of freezings.

I've been to more than one biz where people said 'wilcom is not running well' In all cases , hardly any of the problems was related to the wilcom really. It was either a poorly matched computer component setup , or staff had loads of stuff like games, music etc loaded . You have to remember that once the processor begins to struggle to carry out the operating system commands, then you begin to get all kinds of problems. All vector based programs do use more system resources than other ordinary programs, on average.

If on 98/XP , and if in general you have just bought an off-the-shelf computer, and you see that more than 50% of your HD space is used, then it may be the cause of your probs.

If you just have that problem with wilcom , then its probably related to something in the abovementioned. A simple way to test is try to have 60-70% unused drivespace , then try using the program.

bye

Nevi

www.efectpro.com
Digitizing..feel the difference...
sharsand User is Offline
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05/24/2008 9:22 AM Alert 

I can help if you upload a screenshot of your computer.  Assuming you are using some version of Windows:

Click on "Start" then "All Programs"

Open the Accessories file, then open System Tools,

Then click on "SYSTEM INFORMATION"

That will bring up a page that shows all the basic hardware your machine is running

On that page, go to "Edit" and click on "Select All" then "Copy"

I've done that, and I can now paste my information here:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name SHARON-PC
System Manufacturer Gateway
System Model M-6322
System Type X86-based PC
Processor Intel(R) Pentium(R) Dual  CPU  T2370  @ 1.73GHz, 1733 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Gateway 91.22, 3/28/2008
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.0.6001.18000"
User Name Sharon-PC\Sharon
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.99 GB
Available Physical Memory 1.66 GB
Total Virtual Memory 6.18 GB
Available Virtual Memory 4.82 GB
Page File Space 3.28 GB
Page File C:\pagefile.sys

The most important thing is to check the SYSTEM REQUIREMENTS contained with your Wilcom literature against what your system has.  The major points to note with a graphics-heavy program like digitizing software is the graphics accelerator (must have one) and the amount of RAM you machine has (that is the memory that holds bits of information while you are running a program).  512 megabytes would be the absolute minimum for any graphics program, and I would imagine anything less would make the program run so slow as to be worthless.  Usually, if that is the problem, you can check with the manufacturer of your computer and they can tell you how to upgrade the memory--that is really, really simple and involves pushing a card in a slot inside the machine (you might have to remove what is there now).  If your RAM cannot be upgraded, then a new machine is in order.  If it can, upgrade it to the maximum amount that is possible (must be 1 gigabyte or more).  Note my machine is using 3GB of RAM.  My machine from 2001 had only 125 MB of RAM and is now a doorstop.

The other things that slow machines down are fragmented hard drives (the disk defragmenting software is under "Accessories" as well).  It takestime to defragment a disk, but it pays off in the long run.  Defragment every month to keep the speed up.

If you have been using the internet and downloading files without any form of anti-virus software, you probably have all kinds of things running on your machine that you don't even know about.  Try holding down CTRL-ALT-DEL and bringing up the Task Manager--that will give you a list of programs your machine is currently running.  You might be surprised to find a ton of spyware running.  You can should download the freeware program Ad Aware for Lavasoft and run that to get rid of all the spyware that is likely slowing down your machine.  Then you need to buy an anti-virus software.  From several postings here and elsewhere (and from personal experience) don't buy Norton.  I use McAfee and have had no major problems with it.  The annual upgrades are less expensive than the first buy, but absolutely necessary if you want to keep your machine running. 

Don't hesitate to email me if you have questions.  It would help answer your basic question if you posted your system as I did if these suggestions don't help.

Sharon

sharsand User is Offline
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05/24/2008 9:32 AM Alert 
Addendum: Whether you have a graphics accelerator and what brand it is (and the model No.) are necessary information that may not come up in the System Information--I just noticed that mine didn't on this machine. It is listed with the specs for the machine from the manufacturer. If that fails, open the machine and look at it inside the machine--it may be built in on the motherboard (in which case it should be in the manufacturer's information/specs that you got with the machine), or it may be an add on card plugged into one of the slots on the motherboard (these usually have some connection to the outside of the machine as well in desk top models, but for graphics accelerators, not necessarily). Sharon
wwinston1950 User is Offline
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05/25/2008 3:22 PM Alert 
Does embroidery start up work on Vista ????
wwinston1950 User is Offline
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05/25/2008 3:23 PM Alert 
Does the true sizer work on Vista?
Brenden User is Offline
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05/25/2008 9:38 PM Alert 
Hi,
EmbroideryStartup is a website so works on any OS and TrueSizer is compatible with Vista. Happy playing

Regards,
Brenden

Wilcom LIVE ONLINE EVENT
http://www.wilcomdiscovery.com
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