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Subject: Don't waste time or money

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gsewell User is Offline
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04/16/2008 12:52 PM Alert 

Over the last week I have spent many hours and days trying to get Clipart and DW to work on my Vista computer. All attemps to remove and re-install the program and/or SQL has failed to get both to work. I can get DW to work sometimes but Clipart want. And yes I have license codes for both. I have used them for over a year with XP. Today I received a brand new CD from Wilcom with the latest programs and SP4R2 on it, and after  the install when the computer goes to re-boot, the computer hangs and will not restart. I have to hit the power switch to restart and the install is not complete. I have also exchanged many email with Wilcom tech support and that too has not helped.

I think that those modules are not quite baked and need to be put back in the oven for a few more hours. I hope that someone from Wilcom is reading this and can help.

Gary

delfius User is Offline
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04/16/2008 9:09 PM Alert 
Aha, this sounds familiar! I don't know if it's actually a Wilcom problem though.

Vista doesn't support MSDE 2000, which used to be installed with the first release ES 2006 (before the ES Vista patch). Later, Wilcom released ES 2006 SP4 R2 which uses SQL Server 2005.

But I'm guessing you might already have MSDE 2000 accidentally installed on your Vista PC. If so, try uninstalling MSDE first (and after that, maybe uninstalling ES 2006 then reinstalling ES 2006 SP4 R2 from your brand new CD).

I hope that helps.
gsewell User is Offline
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04/17/2008 10:04 AM Alert 

Just to let all know that tonight I had Wilcom tech support (Mariusz Sliwinski) logged into my computer, and after about 2 hours found out what the issues were with the SQL services. He tried many things until he discovered the problem and fixed it. Now Clipart is working great. I can not say enough about the quick response and help on getting this fixed. Many thanks to Wilcom and especially Mariusz.

Gary

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Forums > Embroidery Software > Wilcom ES > Don't waste time or money



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